Here at Acasta we have always prided ourselves on the ability to fully understand our clients’ needs and expectations to the insurance market. Whether standard or scheme based solutions we help them develop products that benefit their clients most. Below are a few testimonials from our clients about Acasta Europe and the service you can expect from us.
Loxa
We’ve been able to offer pricing that works from a consumer perspective. Ever since we launched with Acasta, they’ve been very encouraging and supportive without too many interventions and no pricing changes. Acasta have been incredible in helping us find exactly the right claims handling partner. We want efficient, effective claims handling and that’s exactly what we have with the furniture scheme thanks to Castelan. The team have been friendly, welcoming and have helped us launch a very exciting scheme efficiently and effectively.
Jamie Hamer, Co-Founder at Loxa.
Direct GAP
We have been working with Acasta since 2018 and find that both their product offering and support provided are second to none.
Throughout the business, you will find the same professional and approachable culture. This, coupled with their openness to discussing new ideas and lines of business, is very refreshing within the industry, and we look forward to continuing to grow our partnership into the future.
Matt Eland, Operations Director at Direct GAP
Voyager Insurance
In April 2020 and like many other providers Voyager Insurance Services Ltd had to withdraw its award-winning Wedding Insurance product ‘Dreamsaver’ from the market. After carefully considering a number of alternative Insurance Markets we decided to Partner with ACASTA Europe Limited. Our decision to work with ACASTA had been made easy by the flexible approach taken by their underwriting team which has allowed us to re-launch our product providing improved insurance coverage to meet the changing needs of customers in a market that is currently lacking choice.
Whilst working with ACASTA and throughout the underwriting process we received a prompt and efficient service and a combination of questions and support that challenged our proposition and helped improve coverage beyond that on offer when the product achieved its award-winning status prior the outbreak of the pandemic. We would particularly like to thank Remi Cosgrove who helped us re-launch Dreamsaver Wedding Insurance on the 1st April. We are delighted to be working with ACASTA and very much look forward to developing our new business relationship with them in the years ahead.
Steve Cox, Managing Director at Voyager Insurance
Best Insurance
Acasta Europe is by far one of the best experiences we have had in terms of working with an insurer. As an MGA, we often come up with opportunities, but not all of them get realised. One of the main enablers for translating that opportunity into success is the support you get from the insurer. When we got a major contract from three large high street retail brands to launch their warranty set of products, we were faced with two challenges – speed to market and flexibility in terms of product design. We needed to work with an insurer who would understand our customer, business processes and the complexity of offering a truly differentiated and rich user experience. Acasta walk their talk, and with their support, we went from concept stage to live within a matter of 12 weeks, which is unheard of in the insurance market. Acasta are exceptionally professional and proactive, supported us at every step and inspired confidence in us. We have now decided that Acasta will be our strategic and exclusive partner in warranties and look forward to working closely with them.
Kesh Thukaram, Co-Founder at Best Insurance
Riviera Insurance
Riviera Insurance Services has sold Acasta products from the first day we started trading, albeit via wholesale partners. In 2024, we began working directly, and we could not be more delighted that they helped us with new facilities for an existing product that we wanted to develop, expand, and grow. Since then, Riviera has not looked back. We have seen both growth exceed our expectations, and we have been able to work with Acasta to enhance the product. They have a great team, and we are now working on other products we are looking to launch, and we are very much looking forward to working with them on these. It’s refreshing to work with a can-do attitude that is Acasta.
Kevin Davies, Director at Riviera Insurance