Operations and Systems Co-ordinator Job Description

Job Purpose

As a System and Operations Coordinator, you will play a pivotal role in ensuring the smooth operation and functionality of various systems within our organisation. You will be responsible for managing and developing the systems, coordinating system testing activities, identifying issues, motoring risks and security controls and ensuring that all systems meet the required standards of quality and efficiency.

Key Responsibilities and Duties

• Assist with writing system specifications for new features and processes and managing projects with external providers.
• Plan, execute, and oversee system testing activities using test plans and strategies based on project requirements and specifications.
• Conduct various types of testing including functional, regression, integration, and performance testing to identify defects and ensure system reliability.
• Work as a point of contact internally to log, track, and prioritise defects, working with external providers to find quick resolutions.
• Ensure that systems meet quality standards, compliance requirements, and user expectations through rigorous testing and control processes.
• Create and maintain accurate documentation including PIAs, DPIAs, policies, procedures, risk assessments and test scripts.
• Continuously evaluate and enhance processes, methodologies, and tools to optimise efficiency and effectiveness.
• Communicate progress, findings, and recommendations to relevant stakeholders clearly and concisely with monthly reports.
• Assist with managing operational resilience processes to ensure the correct documents and procedures are in place, and controls are adhered to.
• Manage partnerships with external providers.

Skills and Competencies

• Proficiency in system design and testing methodologies, tools, and techniques.
• Strong analytical and problem-solving skills to identify, troubleshoot, and resolve issues and risks effectively.
• Great attention to detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a cross-functional team environment, fostering a culture of transparency, accountability, and knowledge sharing.
• Effective time management and organisational skills to prioritise tasks, meet deadlines, and manage multiple projects simultaneously.
• Flexibility to adapt to changing priorities, requirements, and project timelines in a dynamic and fast-paced environment.
• Eagerness to stay updated with emerging technologies, industry trends, and best practices in system testing and quality assurance.

Qualifications and Experience

Essential

• Proven experience in system testing, quality assurance, or a similar role.
• Proven experience in project management.

Desired

• Certification in software testing (e.g., ISTQB) is a plus.
• Understanding of MySQL.